Procedure for returning products

A) Product under warranty:

The return of the product must be made to the following address: Business Destination s.r.l. Corso Europa snc (at the WEB shop) 95014 Giarre (CT). It must be accompanied by a regular DDT which highlights the purchase invoice data, adding "defective product returned" as the reason.
. The product can be replaced no later than 8 days from the date of purchase, after which it must be returned to the customer for repairs under warranty.

The product is guaranteed for 12 months only for damage attributable to manufacturing defects.
The product must be returned in the original packaging, complete with all the accessories supplied and paying great attention to the packaging, to avoid further damage during transport.
Download and fill out this form. RETURN OF GOODS awaiting our approval.
The assistance center will examine the product and evaluate the nature of the fault, authorizing any replacement.
If no defects are found or the product is not under warranty (please remember that the warranty becomes void if the products show obvious tampering and/or have been affected by extra voltages, short circuits, etc.) the latter will be returned to the customer at the port assigned and a regular invoice is issued for the hours spent on the verification.

B) Product out of warranty:

The return of the product must be made to the following address: Business Destination s.r.l. Corso Europa snc (at the WEB shop) 95014 Giarre (CT). It must be accompanied by a regular DDT which highlights the data on the purchase invoice, adding "material under repair" as the reason.
Download and fill out this form. RETURN OF GOODS awaiting our approval.
The assistance center will examine the faulty product and draw up a cost estimate for the repair.